Reference

Our Legal Terms, Your Account Rights

satakg operates under a clear legal framework designed to protect your account, your data, and your rights as someone who uses our platform where local law permits.

Account Holder RightsData Protection PolicyJurisdiction-Dependent AccessDispute Resolution PathPolicy Update Notices

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How Our Terms Apply in India

satakg Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to satakg and the services described in these terms depends entirely on the laws of your local jurisdiction. Where local law in India permits, you may open and use an account subject to the conditions set out here. We do not extend services to locations

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where doing so would breach applicable regulations. Our terms are governed by the laws of the jurisdiction under which we operate, and any dispute that cannot be resolved through our internal process will be referred to the appropriate legal forum. Payments processed through UPI, Paytm, and
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PhonePe are subject to the transaction rules of those respective rails in addition to our own wallet policy. By continuing to use your account you confirm that you have read and accepted these terms in full.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about any term on this page, need to exercise a data right, or want to raise a formal complaint, our support team handles all of these through…

Email Support Send your legal queries, data-access requests, or account-rights questions to our dedicated policy inbox. We log every submission and respond in writing within one business day for policy matters.

Live Chat Our chat agents are available around the clock and can escalate your query to the legal or compliance desk immediately. Use chat when you need a fast first response before a formal written reply follows.

Formal Written Request For data deletion, account-closure confirmation, or any matter requiring a signed response, submit a written request through your account portal. We process and confirm these requests within five business days.

HOW WE HANDLE THIS

Data, Security and Account Retention at satakg

We manage your personal data, account security, and retention schedules according to the principles below.

Data Collection Scope

We collect only the data needed to operate your account — name, contact details, payment identifiers for UPI, Paytm, and PhonePe, and session logs. We do not sell or share this data with third-party marketers under any circumstance.

Cookie Policy

We use functional and analytics cookies to keep your session active, remember your lobby preferences, and measure page performance. You can withdraw cookie consent at any time through your browser settings; functional cookies required for login cannot be disabled.

Account Security Practices

Passwords are stored as salted hashes; we never hold them in plain text. Two-factor authentication is available for all accounts and we notify you by email whenever a login occurs from a new device or location.

Data Retention Schedule

We retain account data for as long as your account is active and for up to seven years after closure, as required by financial record-keeping rules. After that period, personal identifiers are deleted from our live systems.

Your Rights and How to Use Them

You may request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where no legal hold applies. Submit these requests through the account portal or our policy inbox and we will respond within five business days.

Policy Change Notification

When we update these terms in a material way, we notify you by email at least 14 days before the change takes effect. Continuing to use your account after that date constitutes acceptance of the revised terms.

Common Policy Questions Answered

We have answered the questions that come up most often about account rights, data handling, and how our legal terms work in practice for people in India. If your question is not here, our support team can address it directly.

These terms apply to anyone who opens or uses a satakg account where local law in India permits. Access and eligibility depend on the regulations in your specific location, and by using the account you confirm that doing so is lawful where you are.

Log in to your account, go to the Privacy section of your account settings, and submit a data-access request. We will compile and send your data in a readable format within five business days of receiving the request.

Yes. Where no legal hold prevents deletion — such as the seven-year financial record requirement — we will erase your personal identifiers upon request. Submit a deletion request through the account portal or our policy email and we confirm in writing.

Your account data is retained for up to seven years after closure to meet financial record-keeping obligations. After that period, personal identifiers are permanently deleted from our live and backup systems.

Our support team attempts to resolve every dispute internally first, aiming for a written resolution within five business days. If the matter cannot be settled that way, it is referred to the legal forum specified in the governing-law clause of our full terms.

Yes. Transactions processed through UPI, Paytm, and PhonePe are subject to both our wallet policy and the transaction rules of those payment rails. Where a conflict exists, the stricter rule applies and we will inform you before processing is completed.

We send an email notification at least 14 days before any material change to these terms takes effect. The updated version is also published on this page with a clear revision date so you can compare it against the previous version.

Our Legal Terms, Your Account Rights

Reach Us on Policy Matters

Data, Security and Account Retention at satakg

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Schedule

Your Rights and How to Use Them

Policy Change Notification

Common Policy Questions Answered

01 Who do these legal terms apply to?

02 How can I request a copy of my personal data?

03 Can I ask satakg to delete my data?

04 What happens to my account data after I close my account?

05 How does satakg handle a dispute I raise about these terms?

06 Do UPI, Paytm, or PhonePe transactions have separate rules?

07 How will I know if these terms change?

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